使用支援Help & Support
手機，配合一下。
Phone, play along.
請描述遇到的問題，並附上 App 版本、iPhone 機型與系統版本；方便的話，也可以附上截圖。
Tell us what happened and include your app version, iPhone model, and iOS version. A screenshot can help too.
常見問題Frequently asked questions
Pretendo 可以做什麼？What does Pretendo do?
Pretendo 提供關機、沒電、更新、螢幕故障、過熱及來電的模擬情境。這些都是 App 內的模擬效果，不會真的關機、更新系統或撥打電話。
Pretendo simulates a powered-off phone, low battery, an update, screen glitches, overheating, and an incoming call. These are effects inside the app; they do not shut down your phone, update its system, or make real calls.
如何開始螢幕情境？How do I start a screen scene?
選擇情境並調整設定，點一下開啟，再依 App 中的指引啟動「引導使用模式」，避免誤觸離開。首次使用時，可先到 iPhone 的「設定」→「輔助使用」→「引導使用模式」完成設定。
Choose a scene, adjust its settings, and start it. Follow the in-app guide to turn on Guided Access and prevent accidental exits. For first-time setup, open Settings → Accessibility → Guided Access on your iPhone.
如何離開螢幕情境？How do I leave a screen scene?
連按側邊按鈕三下，完成驗證後點一下左上角的「結束」，結束「引導使用模式」。配備主畫面按鈕的 iPhone 請使用主畫面按鈕。若情境已自動結束，但手機仍受限制，也請先結束「引導使用模式」。
Triple-click the side button, authenticate, then tap End at the top left to end Guided Access. On an iPhone with a Home button, use that button instead. If a scene has already ended but your phone is still restricted, end Guided Access too.
預約來電會如何提醒？How does a scheduled call work?
允許通知後，你可以預約模擬來電。離開 App 或鎖定螢幕時，會以通知提醒；點一下通知才會進入模擬來電畫面，並不是真正的電話。來電名稱可能顯示在通知預覽中。
Allow notifications to schedule a simulated call. When you leave the app or lock your phone, a notification is used for the reminder. Tap it to open the simulated call screen; it is not a real phone call. The caller name may appear in notification previews.
沒有收到來電提醒怎麼辦？What if I do not receive a reminder?
請確認已成功預約，並在 iPhone 的「設定」→「通知」→「Pretendo」允許通知。也請檢查專注模式、靜音及音量設定，這些設定可能影響提醒的顯示或聲音。你可以在 App 中取消或重新預約。
Check that the call was scheduled and allow notifications in Settings → Notifications → Pretendo. Also check Focus, Silent mode, and volume settings, which may affect how a reminder appears or sounds. You can cancel or reschedule it in the app.
如何切換語言？How do I change the app language?
在 Pretendo 的設定中選擇語言，也可以選擇跟隨系統。App 支援英文、簡體中文及繁體中文。
Choose a language in Pretendo’s settings, or let it follow your system language. The app supports English, Simplified Chinese, and Traditional Chinese.